Premier Rewards

We’re making changes to our loyalty experience. The current The Ivy Asia Premier Rewards programme will close on 29th October 2026 while we develop a new loyalty programme for the future.

Under The Ivy Premier Rewards Terms & Conditions, points expire if your membership has not been used to collect or redeem points for a period of 12 months.

Unfortunately, we’re unable to extend the redemption deadline. Any remaining points must be used by 29 October 2026. After this date, they will no longer be available to redeem.

The current The Ivy Asia Premier Rewards programme closes on 29th October 2026. Please redeem any remaining points before this deadline.

No, from 28th September 2026, members will no longer earn new points. Existing points can continue to be redeemed until 29th October 2026. Transactions or retrospective claims relating to visits before 28th September 2026 will be handled under the current terms and conditions.

Open The Ivy App and sign in to view your current points balance. If you cannot access your account, contact us before the deadline.

Redeem your points through The Ivy App when dining at a participating restaurant, in line with the current redemption process and terms & conditions.

Any points remaining after 29th October 2026 will no longer be available.

No, the current programme is closing, and existing points should be used by the deadline.

We’re working on a new loyalty experience but don’t yet have a confirmed launch date. We’ll share more when the programme is ready.

No, you will not automatically be a member of the new programme. We will share joining and eligibility details when the new programme is confirmed.

Gold members should use their existing rewards by 29th October 2026.

Please contact our team before 29th October 2026 but note that availability cannot be guaranteed as per our terms & conditions.

Contact us before the deadline. Genuine technical failures reported before closure will follow our current complaints process.

No, current program terms state that points have no cash value and cannot be exchanged for cash or credit.

Redemption is not valid in conjunction with another promotion as per our current terms & conditions.

Your personal data will continue to be handled in line with our privacy notice and applicable law. Any data migration, retention or deletion associated with the program change will follow our approved data-protection process.