Need more information? Review our frequently asked questions

Our main restaurant can be accessed by wheelchair via our main entrance. The access to the restaurant can be either with the use of an assisted ramp or mobility chair. Please inform us if you require assistance in advance so that one of our staff members can assist at the time of reservation.

Guide dogs and certified emotional support dogs are allowed in all our restaurants. We do not allow dogs or any other pets inside our restaurant. However dogs are allowed on our terraces, you can find terraces in our Cardiff, Guildford and Mayfair locations.

Our dress code is smart-casual and quite relaxed. We just ask that the general look does not appear too sporty i.e. tracksuits/football shirts/baseball caps. Smart trainers are allowed. We do not allow flip flops to be worn.

We don’t take reservations for drinks, but we’ll do our best to find you a place at the bar whether you’re waiting for your table, or just joining us for post dining cocktails.

To ensure The Ivy Asia experience is enjoyable for all guests in our restaurant, we do not allow party decorations or balloons. If  you’d like to have a celebration cake, we’d be happy to help. Just let us know at least 48 hours before your booking and we’ll talk you through the available options.

We welcome children of all ages. Please do count them (including babies) into your final party size. If you would require a highchair or space for a pushchair, please specify this at the time of booking.

While we always do our very best to fulfil our guests’ requests, all tables are allocated on arrival and can’t be guaranteed in advance.

We have a range of gift vouchers available to purchase via our website. If a loved one or colleague is dining with us and you’d like to treat them to a bottle of champagne or some vouchers towards their meal with us then please call us on 0204 586 1085 and we will organise this for you.

If you have missing points on your Premier Rewards app, complete the Missing Points form within the App using your Booking Date, CHK#, TBL# and Bill Value; including a photo of the receipt.

You can book a table 3 months in advance via our website which shows our live availability. If you need further assistance, our reservation lines are open 9am to 7pm daily. Due to the intimacy of the restaurant and limited bar space, we cannot guarantee space at the bar, but do our best to accommodate guests for pre-dinner drinks.

If you already have a booking with us, you can amend or cancel your booking via your confirmation email or text message. If you still need assistance, please give us a call on 020 3301 0500 and a member of our team will be able to help you.

We do not currently operate a waiting list, but you can see live, up-to-date availability on our website. Our restaurant will do it best to accommodate walk ins but we cannot guarantee availability in busy periods. Any cancelled tables are immediately available online; we recommend that guests periodically check online availability as our online system is live and accurate.

If a loved one or colleague is dining with us, and you’d like to treat them to a bottle of champagne or pay towards their meal, please call us on (+44) 2045861085 and we would be delighted to organise this for you. We offer prepayments starting from £25 and can also deliver a personalised message to the table. Please note, all prepayments are required to be taken 2 weeks from the event at the earliest and we require a pre-payment four hours prior to the reservation at the latest.

We can cater for some allergies and intolerances. Although we do not have a separate menu for these, we may have some options on the menu to accommodate your requirements. Please scan the QR code on our menus for allergy, nutritional and ingredients information. Please speak to your server on the day of your visit for more information. Unfortunately, we are unable to modify our dishes, so we kindly recommend selecting an option that does not include any ingredients you are allergic or intolerant to. Please be advised that although we take every necessary precaution, we cannot guarantee the total absence of allergens in our dishes.